Refund policy
Return & Refund Policy
At Infinite Faith & Grace Co., customer satisfaction is important to us. Because our products are made to order, we are unable to accept returns or exchanges for buyer’s remorse, incorrect size selection, or change of mind.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of receiving your order.
Email us at support@infinitefaithandgrace.com with:
- Your order number
- A description of the issue
- Clear photos of the item and packaging (if applicable)
We will work with our print partner to provide a replacement or refund when appropriate.
Lost Packages
If your tracking information shows your package was delivered but you have not received it, please contact the shipping carrier first. If you still need assistance, email us at support@infinitefaithandgrace.com, and we’ll do our best to help.
Order Changes & Cancellations
Since orders go into production quickly, changes or cancellations can only be requested within 12 hours of placing your order. After production has begun, orders cannot be changed or canceled.
Refunds
Approved refunds will be issued to your original payment method. Depending on your financial institution, it may take 5–10 business days for the refund to appear in your account.
Contact Us
If you have any questions regarding your order or this policy, please contact us at:
Infinite Faith & Grace Co.
Email: support@infinitefaithandgrace.com